Internal Communications Manager

At PizzaExpress, we believe brilliant experiences start with brilliant communication. We’re looking for an Internal Communications Manager who can connect our Restaurant Support teams with our restaurants in a way that is simple, engaging and impactful. 

This is a high-profile role sitting at the heart of our business - shaping how we communicate, driving engagement, and bringing our culture to life across 350+ restaurants.  
 

Why this role matters 

You’ll lead the way in delivering clear, timely and engaging communication to our restaurant teams - turning complex business priorities into simple, actionable messages that drive brilliant execution.  

You’ll play a key role in strengthening our culture, improving engagement, and ensuring every team member understands what matters most - and why. 

What you’ll be doing 

Shape how we communicate 

• Own the restaurant-facing communications strategy and calendar 

• Drive clear, simple messaging across channels like FOCUS, The Hub and team communications 

• Influence behaviour changes through engaging, operationally relevant content 

Bring big initiatives to life 

• Partner across People, Marketing, Food, Digital and more to land initiatives brilliantly in restaurants 

• Lead implementation comms for key launches, events and operational priorities 

• Simplify the complex so our teams can focus on delivering great customer experiences 

Create brilliant content 

• Write and deliver high-quality communications across newsletters, updates and campaigns 

• Ensure a consistent tone of voice aligned to our values 

• Keep our platforms fresh, relevant and engaging 

Build culture & recognition 

• Champion our Community Code and bring our culture to life in everything we say and do 

• Support incentives, recognition schemes and engagement campaigns 

• Celebrate success across our restaurants 

Tell our story 

• Support major events and leadership communications 

• Create compelling storytelling that connects teams to our purpose 

• Bring energy and personality into every message 

What we’re looking for 

• Proven experience in internal communications, ideally in a large, multi-site business 

• A natural storyteller with exceptional writing and communication skills 

• Strong stakeholder management and influencing ability 

• Someone who thrives in a fast-paced environment with multiple priorities 

• A sharp ability to simplify complexity into clear, actionable messages 

Why PizzaExpress?  

At PizzaExpress, we live by our FOCUS (Fun, One Team, Community, Unique & Authentic and Simplicity) values, creating a fun and welcoming environment where everyone works as one team. We care deeply about our communities, celebrate individuality, and stay true to who we are. And we believe in keeping things simple, so every experience is authentic and effortless.  

If you’re invited to interview, please let us know if you require any reasonable adjustments so we can support you.